Terms of Service — MySpares

1. Acceptance

By downloading or using the MySpares app, you agree to these Terms of Service. If you do not agree, do not use the app. These terms govern your use of the MySpares platform operated by Aydlan Ltd, Ghana.

2. The platform

MySpares is a marketplace that connects buyers seeking auto parts with sellers who supply them. We facilitate the transaction but are not a party to any sale between a buyer and seller. We do not manufacture, stock, or warrant any parts listed on the platform.

3. Accounts

You must be at least 18 years old to create an account.
You must provide accurate and truthful information when registering.
You are responsible for keeping your account credentials secure.
One person may not operate multiple accounts.
We reserve the right to suspend or terminate accounts that violate these terms.

4. Buyers

Part requests must be genuine and accurate.
Accepting a quote creates a binding obligation to pay.
Payment must be completed within the time shown on the payment screen.
You must confirm delivery honestly. False confirmations are a violation of these terms.
Disputes must be raised within the warranty period specified in the accepted quote.

5. Sellers

All parts quoted must be accurately described (condition, compatibility, warranty).
Quoting on parts you cannot supply is prohibited.
You must fulfil accepted orders within the timeframe agreed upon in your quote.
Funds are released after the buyer confirms delivery or the warranty period expires.
MySpares charges a 3% platform fee on each successful transaction.

6. Escrow & payments

All payments are processed by Paystack and held in escrow by MySpares until the buyer confirms delivery. Escrow funds are released to the seller upon confirmation. In the event of a dispute, funds remain frozen until the dispute is resolved by our team.

Refunds are issued only where a dispute is resolved in the buyer's favour, or where a seller fails to fulfil an accepted order.

7. Disputes

Buyers may raise a dispute from the order screen if there is a problem with their delivery. Our team will review the dispute and may request evidence from both parties. Our decision is final. We aim to resolve disputes within 5 business days.

8. Prohibited conduct

Listing counterfeit, stolen, or illegal parts.
Circumventing the platform to transact directly and avoid fees.
Harassing or threatening other users.
Manipulating ratings or reviews.
Using the platform for any unlawful purpose.

9. Limitation of liability

MySpares is not liable for the quality, safety, or legality of parts sold through the platform. Our liability in any dispute is limited to the transaction value held in escrow. We are not liable for indirect or consequential losses.

10. Changes to terms

We may update these terms at any time. Continued use of the app after changes constitutes acceptance. We will notify users of material changes via the app.

11. Governing law

These terms are governed by the laws of the Republic of Ghana. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ghana.

12. Contact

Questions about these terms? Contact us at support@myspares.app.